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Shipping / Returns

Shipping / Returns

U.S. Shipping

All orders are shipped within 1-2 business days. In the case of out-of-stock items, we will contact you ASAP. All products are shipped via USPS First Class or Priority Mail and you will be e-mailed a shipment notification.

For orders up to $74.99: Choice of USPS First Class (3-7 business days) @ $2.95 flat rate per order OR USPS Priority Mail (2-3 business days) @ $6.95 flat rate per order.

Orders $75 and up: FREE Priority Mail Shipping (2-3 business days).

We ship to virtually any address throughout the United States. In the event we are not able to ship your preferred items to your destination, we will contact you via phone or email as soon as we receive your order.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We do not accept returns on any open e-liquids.

All returned items that are not due to our error will be subject to a 15% restocking fee, which will be deducted from the refunded amount. This includes but is not limited to providing an incorrect shipping address at the time of checkout and unavailability to receive an order at a designated shipping address. The customer is liable for all shipping and handling costs associated with returned items. Returns must be in original condition as sold. Specially discounted items may not be returned.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

International Shipping Policy

International Shipping is available for E-Liquid only. Shipping rates vary based on weight and region. 

You are responsible for knowing the laws and customs regulations within your country in regards to e-cigarettes and their related products. We are NOT responsible if your package is held or confiscated by customs officials in your country. We complete our customs forms fully and accurately. We will NOT modify or alter customs forms in any way to help international customers bypass international customs regulations to receive our product where it is illegal or banned. We will ship e-liquids labeled “e-liquid” on thecustoms form and the declared value (USD) will be the customer’s order price.This is for your protection as well as ours. We are actively investigating international customs laws concerning e-cigarettes and their related products and will not be shipping to countries where these products are banned or illegal.

If your country is highlighted below then we will ship to you. If it is not highlighted, your order will not be accepted during the checkout process. Please note that some of these countries may only allow E-liquids containing no nicotine or low level nicotine!

Note: Country restrictions do not apply to American Military serving in countries that we do not ship to. We will ship to all APO/FPO/DPO addresses.

 Country Name

Afghanistan

Albania

Algeria

American Samoa

Andorra

Angola

Anguilla

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia-Herzegovina

Botswana

Bouvet Island

Brazil

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada  

Cape Verde

Cayman Islands

Central African Republic

Chad

Chile

China

Christmas Island

Cocos (Keeling) Islands

Colombia

Comoros

Congo, Democratic Republic of the (Zaire)

Congo, Republic of

Cook Islands

Costa Rica

Croatia

Cuba

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

Falkland Islands

Faroe Islands

Fiji

Finland

France

French Guiana

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe (French)

Guam (USA)

Guatemala

Guinea

Guinea Bissau

Guyana

Haiti

Holy See

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iran

Iraq

Ireland

Israel

Italy

Ivory Coast (Cote D`Ivoire)

Jamaica

Japan

Jordan

Kazakhstan

Kenya

Kiribati

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Lithuania

Luxembourg

Macau

Macedonia

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Marshall Islands

Martinique (French)

Mauritania

Mauritius

Mayotte

Mexico

Micronesia

Moldova

Monaco

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Myanmar

Namibia

Nauru

Nepal

Netherlands

Netherlands Antilles

New Caledonia (French)

New Zealand

Nicaragua

Niger

Nigeria

Niue

Norfolk Island

North Korea

Northern Mariana Islands

Norway

Oman

Pakistan

Palau

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Pitcairn Island

Poland

Polynesia (French)

Portugal

Puerto Rico

Qatar

Reunion

Romania

Russia

Rwanda

Saint Helena

Saint Kitts and Nevis

Saint Lucia

Saint Pierre and Miquelon

Saint Vincent and Grenadines

Samoa

San Marino

Sao Tome and Principe

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Slovakia

Slovenia

Solomon Islands

Somalia

South Africa

South Georgia and South Sandwich Islands

South Korea

Spain

Sri Lanka

Sudan

Suriname

Svalbard and Jan Mayen Islands

Swaziland

Sweden

Switzerland

Syria

Taiwan

Tajikistan

Tanzania

Thailand

Timor-Leste (East Timor)

Togo

Tokelau

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Turks and Caicos Islands

Tuvalu

Uganda

Ukraine

United Arab Emirates

United Kingdom

United States

Uruguay

Uzbekistan

Vanuatu

Venezuela

Vietnam

Virgin Islands

Wallis and Futuna Islands

Yemen

Zambia

Zimbabwe

 

You are responsible to know the laws of your country. Any information contained on this section is NOT intended to be legal advice and may contain incorrect information!

 The European Economic Area

  • In Austria nicotine-containing cartridges are classified as medicinal products and e-cigarettes for nicotine inhalation as medical devices.[57]
  • In the Czech Republic, the use, sale and advertising of electronic cigarettes is legal.
  • In Denmark, the Danish Medicines Agency classifies electronic cigarettes containing nicotine as medicinal products. Thus, authorization is required before the product may be marketed and sold, and no such authorization has currently been given. The agency has clarified, however, that electronic cigarettes that do not administer nicotine to the user, and are not otherwise used for the prevention or treatment of disease, are not considered medicinal devices.[58] The use of electronic cigarettes has not been prohibited in Copenhagen Airport, but at least one airline (Scandinavian Airlines) has decided to ban their use on board flights.[59]
  • In Finland, the National Supervisory Authority of Welfare and Health (Valvira) declared that the new tobacco marketing ban (effective 1.1.2012) will also cover electronic cigarettes,[60] resulting in that Finnish stores or webstores can't advertise e-cigarettes because they might look like regular cigarettes. In theory, e-cigarettes with nicotine-free cartridges may still be sold, as long as their images and prices are not visible. Ordering from abroad remains allowed. Sale of nicotine cartridges is currently prohibited, as nicotine is considered a prescription drug requiring an authorization that such cartridges do not yet have. However, the Finnish authorities have decided that nicotine cartridges containing less than 10 mg nicotine, and e-liquid containing less than 0,42 g nicotine per bottle, may be legally brought in from other countries for private use. If the nicotine content is higher, a prescription from a Finnish physician is required. From a country within the European Economic Area a maximum of one year's supply may be brought in for private use when returning to Finland, while three months' supply may be brought in from outside the EEA. Mail order deliveries from EEA countries, for a maximum of three months' supply, are also allowed.[61][62]
  • In Germany, sale of electronic cigarettes and nicotine-containing cartridges is not forbidden. The electronic cigarette ban outspoken by the health minister of NRW on the press conference on 16 December 2011 is not a legally binding ban but merely exercised free speech.[63]
  • In Italy, by a Health Ministry decree (G.U. Serie Generale n. 232, 5 October 2011) electronic cigarettes containing nicotinine cannot be sold to individuals under 16 years old.
  • In Latvia, the Ministry of Health has warned that the e-cigarette can cause harm to cardiovascular, hepatic and renal systems,[64] however, e-cigarettes are legal, and are sold in most shopping centers and at Riga's airport, as well as via the internet to individuals at least 18 years old.
  • In the Netherlands, use and sale of electronic cigarettes is allowed, but advertising is forbidden pending European Union legislation.[65]
  • In Norway electronic cigarettes and nicotine can only be imported from other EEA member states (e.g. the UK) for private use.
  • In Poland, the sale and use of electronic cigarettes are legal.
  • In Portugal, the sale and use of electronic cigarettes are legal.
  • In the United Kingdom, the use, sale and advertising of electronic cigarettes is legal. Electronic cigarettes are also allowed to be smoked inside pubs, coffee shops, etc...

United States of America

  • California Governor Arnold Schwarzenegger vetoed a bill that would regulate the sale of electronic cigarettes within the state on grounds that "if adults want to purchase and consume these products with an understanding of the associated health risks, they should be able to do so."[66]
  • In 2009, New Jersey voted to treat the electronic cigarette in the same category as tobacco products by including under the New Jersey Smoke Free Air Act. Assemblywoman Connie Wagner sponsored the legislation arguing that they "looked like the real thing"; she also objected to the potential appeal of flavored electric cigarettes to children.[67]
  • The sale of electronic cigarettes to minors in New Hampshire was legal. A group of students and a group called “Breathe New Hampshire” were concerned that electronic cigarettes will serve as a gateway to smoking cigarettes through appearing to be trendy: one compared electronic cigarettes to “having a new cell phone. It’s cool. It’s electronic.” They launched petitions to the state government to ban the sale of electronic cigarettes to minors.[68] It is now illegal to sell e-cigarettes to minors as of July 2010.[69]
  • Arizona has a planned ban of selling electronic cigarettes to minors.[70]
  • In Washington, the King County board of health has banned smoking of electronic cigarettes in public places, and prohibited sales to minors.[71] Neighboring Pierce County also prohibits sales to minors, but allows e-cigarette use in places such as bars and workplaces.[72]
  • In Maryland HB1272 was introduced by Delegate Aruna Miller and was passed by the General Assembly that bans the sale of electronic cigarettes to minors.
  • In Oregon in February 2012, Continental Airlines flight 1118 was diverted back to its airport of origin when an unruly passenger with unspecified mental disorders refused to stop using his e-cigarette. The passenger was detained by fellow passengers and later plead guilt to charges of interfering with a flight crew.[73][74] FAA had not ruled on E-cigarette use on airplanes at the time of the incident, but airlines were and are permitted to establish their own more-restrictive policies on E-cigarette use on planes; Continental (now United Airlines) has a company policy banning them [75]
  • In Iowa in 2012, the Linn County commissioners approved a decision to regulate the retail sale of electronic cigarettes like tobacco cigarettes. As a result of this decision, retailers who sell electronic cigarettes to persons in Linn County are required to have a retail tobacco license.[76]

Other countries

  • In Australia, the Federal Department of Health and Ageing classifies every form of nicotine, except for replacement therapies and cigarettes, as a form of poison.[77][78] However, in the state of Victoria, the Therapeutic Goods Administration said there were no laws preventing the importation of e-cigarettes bought over the internet for personal use, unless prohibited by state and territory legislation.[79]
  • In Brazil, the sale, importation and advertisement of any kind of electronic cigarettes are forbidden. The Brazilian health and sanitation federal agency, Anvisa, found the current health safety assessments about e-cigarettes not to be yet satisfactory to make the product eligible to be approved for commercialization.[80]
  • In Canada, as of March 2009, the import, sale, and advertising of electronic cigarettes containing nicotine are banned in Canada, while non-nicotine e-cigs are legal and may be sold and advertised. Health Canada advised Canadian consumers not to purchase or use any electronic smoking products, cited prohibition of electronic smoking products containing nicotine in the Food and Drugs Act; no market authorization has been granted for any electronic smoking product.[34]
  • In China, the sale and use of electronic cigarettes are legal.
  • In Hong Kong the sale and possession of nicotine-based electronic cigarette, classified as a Type I Poison, is govered under the Pharmacy and Poisons Ordinance. Sale or possession is not authorized and both considered are punishable with a fine of up to HK$100,000.00
    Convert and/or a prison term of 2 years. However, the law does not cover any non-nicotine inhaler.
    [81]
  • In India, the use of electronic cigarettes is currently legal. Under the Indian Health Law of 2006, tobacco smoking has been banned in public; though since e-cigarettes avoid the use of tobacco, they do not fall under this law.[82]
  • In Lebanon, the council of ministers has banned the sale and use of electronic cigarettes starting 21 September 2011.[citation needed]
  • In Nepal, under the law of cigarette the use and sale of e cigarette is permitted.
  • In New Zealand, the Ministry of Health has ruled that the Ruyan e-cigarette falls under the requirements of the Medicines Act, and cannot be sold except as a registered medicine. Since the ruling, Ruyan has obtained registration, and sale is currently allowed in pharmacies.[15]
  • In Pakistan, the import and sale of electronic cigarettes is legal, but Pakistan Medical and Dental council categorizes the current health safety assessments about e-cigarettes not to be yet satisfactory.
  • In Panama, importation, distribution and sale have been prohibited since June 2009. The Ministry of Health cites the FDA findings as their reason for the ban.[83]
  • In Singapore, the sale and import of electronic cigarettes, even for personal consumption, is illegal. According to Health Minister Khaw Boon Wan, electronic cigarettes were the industry's attempt to attract new users and were marketed to appeal to younger customers, including women.[84]
  • In South Korea, the sale and use of electronic cigarettes are legal, but heavily taxed. Possessing electric cigarettes among teenagers is a problem.[85]
  • In Switzerland, sale of nicotine-free electronic cigarettes is legal. Use and import of electronic cigarettes containing nicotine is legal, though they cannot be sold in Switzerland.[86] As of December 2011 the tobacco tax does not apply to e-cigarettes and respective liquids containing nicotine anymore.[87]
  • In the United Arab Emirates, sale and import of electronic cigarettes, even for personal consumption, is illegal. Items will be confiscated upon arrival.

 

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